System and method for transferring information between a remote computing device and central business unit

ABSTRACT

Systems and methods for receiving, processing and responding to text messages are described. In one embodiment a central business unit (CBU) response system may include apparatus for receiving text messages from a message sender, storing the messages in a memory, providing a user indication of receipt of the text messages, displaying and/or printing the message contents, receiving a user input in response to the user indication, and providing a confirmation message to the message sender.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. patent application Ser. No.12/624,211, filed Nov. 23, 2009, entitled SYSTEM AND METHOD FORTRANSFERRING INFORMATION BETWEEN A REMOTE COMPUTING DEVICE AND A CENTRALBUSINESS UNIT, which claims priority under 35 U.S.C. §119(e) to U.S.Provisional Patent Application Ser. No. 61/158,681, entitled A SYSTEMAND METHOD FOR USING SMS MESSAGES TO TRANSMIT INFORMATION BETWEEN AHANDHELD DEVICE AND A CENTRAL BUSINESS UNIT, filed on Mar. 9, 2009 andto U.S. Provisional Patent Application Ser. No. 61/117,801, entitled ASYSTEM AND METHOD FOR USING SMS MESSAGES TO TRANSMIT INFORMATION BETWEENA HANDHELD DEVICE AND A CENTRAL BUSINESS UNIT, filed on Nov. 25, 2008,the contents of each of which are hereby incorporated by referenceherein in their entirety for all purposes.

BACKGROUND

Businesses and customers transact using convention methods, includingface-to-face contact. Such face-to-face transactions require a timeinvestment that many consumers would like to reduce. With the advent ofthe Internet, business and customer have begun to perform portions oftheir transactions online. However, such transactions are hampered bythe mobility of computing equipment capable of connecting to theInternet. Too often, a customer wishes to transact with a business attimes when that customer is away from such a computing device that canconnect to the Internet. At these times, the customer must resort to theold-fashioned face-to-face contact, where the full transaction takesplace. In addition, mobile Internet connections are not always reliable,further limiting a customer's ability to transact via the Web.Accordingly, it would be desirable to enables a customer to perform atleast a portion of a business transaction without having to connect tothe Internet.

SUMMARY

Exemplary embodiments of the invention that are shown in the drawingsare summarized below. These and other embodiments are more fullydescribed in the Detailed Description section. It is to be understood,however, that there is no intention to limit the invention to the formsdescribed in this Summary of the Invention or in the DetailedDescription. One skilled in the art can recognize that there arenumerous modifications, equivalents and alternative constructions thatfall within the spirit and scope of the present invention.

In one aspect, the invention relates to a system and method fortransferring information, via SMS (Short Messaging Service) and/oremail, between a handheld device and a central business unit. Theinventive systems and methods include certain embodiments that involvethe use of a small GSM (Global Systems Communication) modem programmedto receive SMS messages and/or email that relays messages to a printingdevice. A small thermal paper printing device and a circuit board usedto transfer data from the GSM/GPRS modem to the printing device are alsoincluded. The components of these embodiments form a central businessunit that is designed such that SMS messages and/or are received by thebusiness unit, recorded in memory and printed in paper format ordisplayed on a computer screen. Certain of these embodiments include anactivation unit that, when activated (e.g., selected, pushed) by anagent of a business, alerts the user of the handheld device that the SMSmessage and/or email was received at the central business unit.

Certain embodiments pertain to systems and methods involving a centralbusiness unit that is designed to work in businesses (or otherorganizations and groups) where there is a value-added benefit ofreceiving information before a customer, affiliate or user becomesphysically present at that business. Types of business include, but arenot limited to, service businesses such as businesses associated withfood service, logistic communications, sporting events, outdooractivities, valet parking, real estate/property management and othergeneral service-based businesses.

Certain embodiments pertain to systems and methods involving a centralserver, operating at least in part using software, that is capable ofreceiving electronic information (e.g., an order for goods, a request, anotification) from a computing device (e.g., a handheld device, apersonal computer) operated by a user (e.g., a customer), and passingalong at least a portion of that electronic information to a computingdevice (e.g., central business unit, computer, handheld device) operatedby a business entity (e.g., an employee, an employer, a manager). Insome embodiments, the central server stores information (e.g., userprofile, payment information, favorites) about the user of the computingdevice.

Certain embodiments pertain to systems and methods involving a centralserver, operating at least in part using software, that is capable ofsending electronic information (e.g., a list of services, a menu, a listof locations, coupons) to a computing device (e.g., a handheld device, apersonal computer) operated by a user (e.g., a customer). The centralserver may send that electronic information after receiving a requestfrom the computing device for that information, or in response to adifferent type of transaction between the user and a business entity(e.g., an order for goods, a request, a notification) or in response toother criteria (e.g., the recognized location of the user's device usinglocation-based recognition techniques known in the art).

Certain embodiments pertain to systems and methods involving a centralserver, operating at least in part using software, that is capable ofreceiving electronic information (e.g., a list of services, a menu, alist of locations, coupons) from a computing device (e.g., a handhelddevice, a computer) operated by a business entity (e.g., an employee, anemployer, a manager). The central server may use that electronicinformation to update similar information stored in a database on behalfof that business entity. The central server may also present all or aportion of that information to a user (e.g., a customer) of anothercomputing device (e.g., a handheld device, a personal computer).

Certain embodiments pertain to systems and methods involving aprogrammable central business unit. In some embodiments, a businessentity (e.g., an employee, an employer, a manager) operates a computingdevice (e.g., a handheld device, computer) to send programminginstructions to the central business unit via a communication pathway(e.g., wireless telephone network including a browser and/or SMSmessages and/or voice-recognition commands, wired and wireless Internetnetworks including a Web portal, other communication pathways capable oftransmitting signals usable for programming a computing device). Theprogramming instructions include instructions that define variousaspects of the central business unit's operation. In one instance, theinstructions may dictate how a printer prints a message. In anotherinstance, the instruction s may dictate whether and/or how the centralbusiness unit acknowledges the receipt of electronic information from aremote device (e.g., a customer operating a handheld device or personalcomputer). In certain embodiments, systems and methods are enabled andcontrolled using a specific programming language, such as Python and/orother application based programming languages.

Certain embodiments pertain to collection of data and data mining. Insome embodiments, information is collected on a per transaction basis.Such information may be stored with reference to a phone number, IPaddress, central business unit location, user device location, time ofday, and other reference information useful for various statisticaloperations.

BRIEF DESCRIPTION OF THE DRAWINGS

Various objects and advantages and a more complete understanding of theinvention are apparent and more readily appreciated by reference to thefollowing Detailed Description and to the appended claims when taken inconjunction with the accompanying Drawings wherein:

FIG. 1A shows a block diagram depicting a network system for receivinginformation from a handset in accordance with at least one embodiment ofthe invention;

FIGS. 1B and 1C respectively show top and bottom views of a circuitboard within a GSM modem of the system of FIG. 1A.

FIG. 2 illustrates a user interface for displaying information inaccordance with at least one embodiment of the invention;

FIGS. 3A and 3B illustrate exemplary display configurations for acentral business unit in accordance with at least one embodiment of theinvention;

FIG. 4 illustrates a flowchart detailing a process of exchangingSMS-based information between a handheld device, a modem/server deviceand a printing device in accordance with at least one embodiment of theinvention;

FIG. 5 illustrates a terminal configured to facilitate implementation ofone or more embodiment of the present invention;

FIG. 6 illustrates an embodiment of a system and associated workflow inaccordance with aspects of the present invention;

FIGS. 7A and 7B illustrate another embodiment of a system and associatedworkflow in accordance with aspects of the present invention;

FIGS. 8A and 8B illustrate an embodiment of a central business unit(CBU) apparatus in accordance with aspects of the present invention;

FIGS. 9A and 9B illustrate an embodiment of a processor flow inaccordance with aspects of the present invention;

FIG. 10 illustrates an embodiment of a system in accordance with aspectsof the present invention;

FIG. 11 illustrates a printout of a receipt;

FIGS. 12A-B each illustrate a method in accordance with aspects of thepresent invention; and

FIGS. 13-17 each illustrate a method in accordance with aspects of thepresent inventions

DETAILED DESCRIPTION OF EMBODIMENTS OF THE INVENTION

Aspects of the present invention are designed to operate on or beimplemented on computer systems, servers, and/or other like devices.These embodiments may include hardware, software and/or hardwaresoftware combinations to implement the functionality and modulesdescribed herein. While the details of the embodiments of the inventionmay vary and still be within the scope of the invention, FIG. 1 shows ablock diagram depicting a typical network system for receivinginformation via an SMS message or other electronic message (e.g., sentusing the Internet) from a handheld device, cell phone, PDA or othercomputing unit, and then passing at least a portion of the receivedinformation to a printer (or other component for displaying the portionof information). The network system is only one example of a suitablecomputing environment and is not intended to suggest any limitation asto the scope of use or functionality of the invention. Neither shouldthe network system be interpreted as having any dependency orrequirement relating to any one or combination of components illustratedin the exemplary network system.

The network system may take various configurations within the scope andspirit of the invention. For example, the network system may beconfigured to include a GSM modem, a SIM card and SIM cardholder/adapter, a circuit board with communication channels and powerchannels, a printer, an AC power supply, a panel for displayinginformation (e.g., LCD screen) and an connection enabling communicationusing the Internet. For example, FIG. 2 illustrates a user interface fordisplaying information.

The network system may also include a notification component or outputindicator element (e.g., a light, audio speaking, data signal, videodisplay and the like) that notifies an employee or an ordering system ofthe business that an incoming text message has been received. FIG. 3illustrates a display configuration for notifying an agent of a businessentity (e.g., businesses associated with food service, logisticcommunications, sporting events, outdoor activities, valet parking, realestate/property management and other general service-based businesses)of an incoming message via a message light. In certain embodiments, thekeypad shown in FIG. 3 includes an activation component that, whenactivated (e.g., selected, pushed) by an agent of a business, alerts theuser of the handheld device that the SMS message and/or email wasreceived at the central business unit.

Certain embodiments of the invention relate to a system and process fortransferring information from a handset to one or more components (e.g.,the network system of FIG. 1) operated by a business, such as aservice-oriented business. FIG. 4 illustrates a flowchart detailing theprocess of an exemplary embodiment of the invention. In accordance withthis embodiment, a GSM modem receives an SMS message that includeselectronic information (e.g., an order for goods, a request, anotification) sent from a handheld unit operated by a customer. Each GSMmodem includes an integrated SIM card. After receipt, the incoming SMSmessage is presented to an agent of the business. For example, a portionor all of the information may be printed on a printing device (e.g., theserial printer of FIG. 1) or other audible and/or visual display deviceor mechanism. In the illustrated embodiment, the printing device printsthe SMS message and may also add additional value-added information,such as a date and time stamp, an incoming phone number from the SMSoriginator, customer and profile information that is linked to theincoming phone number associated with the SMS message and/or otherinformation. The profile information could include names, previouslyordered items, other historical data, saved favorites, account numbers,prepayment records, credit card information, or other information.

Additional embodiments of the invention receive information via means ofcommunications other than SMS-based exchange of information. Forexample, the information may be communicated via different communicationchannels such as wired and/or wireless Internet. The information may bedelivered via email instead of an SMS message. Moreover, additionalembodiments of the invention receive information from devices other thantelephonic handheld devices. For example, such communications mayoriginate from personal computers or other digital devices capable ofelectronic communication.

Also, certain embodiments allow for the exchange of information from thecentral business unit (or similar unit) to the handheld device (orsimilar device). Such information exchange enables efficient, two-waycommunication between the business and the user of the handheld device.One of skill in the art will appreciate alternative informationexchanged between the business and the user than the examples thatfollow. The information passed to the handheld device can include anytype of information relevant to a transaction initiated by the user andcarried out by the business on behalf of servicing the customer. Forexample, the business may pass information related to the user's recentorder (while pending or after it has been processed), including anacknowledgement of the receipt of that order or the completion of theactivity requested by the customer. Alternatively, the business may passinformation related to customer profile data (e.g., advertising, couponsand deal offers based on previous orders or preset preferences). Thecustomer profile data may be stored at the business entity (e.g., withinthe central business unit or within a data storage unit capable ofreceiving the customer profile data). Alternatively, the customerprofile data may be stored in a remote server (shown in FIG. 10) thatstores customer profile information for any number customers thattransact with any number of business entities. The remote server mayalso store business entity profile data (e.g., a list of services, amenu, a list of locations, coupons).

Information sent from the business to the handheld may be manuallydriven (e.g., initiated by an employee at the business), or may beautomatic. In either arrangement, a menu may be provided to a user atthe handheld device and that user may select one or more menu options inorder to complete an order/transaction.

FIG. 5 illustrates an embodiment of a terminal 500 on which embodimentsof the present invention may be implemented. Terminal 500 is typicallypart of a central business unit (CBU) apparatus and includes a printercomponent 520 along with a pushbutton (or other actuator element) 510 bywhich a user may signal a response by actuating the pushbutton. Terminal500 may also include elements such as one or more processors, memory,I/O devices, ROM or other programmable memory, software or firmware,displays, audio indicators and the like (not shown). In accordance withFIG. 5, an alert may be sent to a predefined agent of the businessentity (e.g., a manager) when the actuator element 510 is not actuatedwithin a given time period. This alert enables the predefined agent todiagnose why the actuator element 510 has not been actuated.

Printer component 520 may be used to provide a printed output inresponse to a request for a service received via text message, such as,for example, a request for a takeout order at a restaurant. FIG. 11shows an example of a printout. Alternately, other visual or audibledisplay mechanisms (not shown) may be used in place of, or in additionto printer 520, such as an LCD or other display and/or an audible outputthrough a speaker or other sound generation mechanism.

FIG. 6 illustrates an embodiment of a workflow and associated apparatusfor a pushbutton response system using a terminal such as is shown inFIG. 5. As shown in FIG. 6, a cell phone user 610 may first initiate acontact with a service provider (central business unit) 620. The user610 sends, via a cell phone, PDA, or other apparatus 615 capable ofgenerating a message 630, such as an SMS or text message, the message toa central business unit receiving apparatus 625. A unit operator 650(such as a restaurant operator, waiter, etc.) associated with theservice provider is provided with a response button, such as pushbutton628 (which may correspond with button 510 of terminal 500 as shown inFIG. 5), to initiate transmission of a confirmation or acknowledgmentmessage 635 to the original sender 610 via cell phone 615. Thisoperation is typically done in response to an output indication providedto the unit operator 650 (such as via a buzzer, light, etc.). The unitoperator 650 may further be presented with the content of the originalSMS message 630, such as, for example, on printer element 520 (as shownin FIG. 5) and/or on another audible or visual display element (notshown), typically after actuating the response button. The confirmationmessage will typically be generated to respond to the user's request ofa product or service and will acknowledge receipt at the serviceprovider (CBC). For example, if the original message 630 is an order fora product or service, the confirmation message 635 may include contentsuch as “Your text message has been received and will be processed—Thankyou for your order.”

FIG. 7 illustrates additional details of one embodiment of a workflow ona system such as is shown in FIG. 6. At stage 1, the user 610 sends themessage 630 to the central business unit apparatus (“CBU”) 625.Apparatus 625 includes a modem, such as, for example, a GSM, GPRS and/orCDMA wireless modem, as well as processors, memory, I/O device, etc.(not shown). Once the CBU 625 receives the message 630, the CBU 625stores the message in a pending queue in memory and generates anindication of an incoming message to the operator 650 on an outputindicator 640. This may be done with, for example, a sound mechanismsuch as a buzzer or speaker which may provide a buzz or other alarmsound, rendered audio file, ringer, and the like. Alternately and/or inaddition, a visual signaling device, such as a light or flasher, LED,LCD display and the like, may be used as the output indicator to providefurther visual indication of incoming message receipt. The messagecontent and associated audible or visual indicator will typically bemaintained at least until the operator 650 responds via the pushbutton628, with pushbutton 628 typically connected to or embedded in the CBU625; however, the output may be terminated in a timeout loop if itexceeds a certain duration.

At stage 4 the operator 650 acknowledges receipt of the incoming messagein response to the output indicator 640 by actuating pushbutton 626,with the audible and/or visual output (i.e., buzzer, light, etc.) of theoutput indicator 640 then terminated. In addition, the operator 650 maybe presented with the message content such as on a printer 520, visualdisplay, audible output or other rendering mechanism. Once thepushbutton 628 has been actuated, the CBU apparatus 625 generates sendsa confirmation/response message 625 back to the original message sender610.

The CBU 625 may include a queue or other memory or databaseconfiguration to buffer incoming messages and store them in a responsequeue until the message is acknowledged by the operator 650. This may beparticularly advantageous in implementations where large number ofincoming messages are received and the operator or operators 650 areunable to answer them at the rate that the messages are received.

Once the pushbutton 628 has been actuated, the CBU 625 extracts theincoming text message or messages' phone number(s) and converts them toa recipient number, to which the confirmation/acknowledgment message 635can be sent. Embedded memory and one or more functional modules in CBU625 then generate the confirmation message 635 and send it to theoriginal sender 610. In typical embodiments, the confirmation message635 is not sent until the operator 650 has manually actuated thepushbutton response. This may provide advantages over other systems thatimplement an automatic SMS (or other text) response.

FIG. 8 provides additional details of an embodiment of a centralbusiness unit apparatus 625 as shown in FIGS. 6 and 7. CBU 625 receivesan incoming text message 630 through a modem 805 (such as aGSM/GPRS/CDMA or similar device) or other communications apparatus.After receipt, the message 630 is transferred to a processor 810 andassociated memory 820 coupled to the processor, with the message contentstored in a receipt queue in the CBU 625. In addition, an outputindicator device 840 (light, buzzer, etc., typically corresponding tooutput indicator 640) is triggered to alert the operator 650 of receiptof an incoming message 630. The incoming message may be assigned apending status upon receipt, with the pending status associated with themessage until the operator actuates the pushbutton response mechanism860. Pushbutton 860 typically corresponds with pushbutton 628 of FIGS. 6and 7.

In response to the output of message indicator 840 (such as upon hearingthe buzzer or seeing an indicator light) the operator 650 actuatespushbutton 860 to indicate acknowledgement of the incoming message. Inresponse to the operator's actuation, a signal is sent from pushbuttonapparatus 860 to processor 810 which then signals the output indicatordevice 840 to stop its output. Actuation of pushbutton 860 may alsotrigger the processor 810 to initiate printing or displaying of thepending message, such as on printer 850 (typically corresponding toprinter 520). For example, printer 850 may be provided with the messagecontent and may then print it on an output tape, strip, paper, etc.Alternately or in addition, other output mechanisms, such as displays,audible outputs, or other outputs (not shown) may be used to render themessage content. In addition, actuation of pushbutton 860 may alsotrigger the processor 810 to initiate generation of theconfirmation/acknowledgement message 635 and transmission of the messageto the sender 610 of the original message 630.

As also shown in FIG. 8, if there is a failure, such as the message notbeing acknowledged within a predetermined response time, malfunctionwith the CBU, printer, or other failure mechanism, the system mayprovide a response to the original message sender 610. For example, thesystem may send a message to the sender 610 in response to a failureindicating that the message was not received or is unable to beprocessed at the current time. In addition, the message may provideadditional information on the failure and/or options to resend therequest or otherwise respond to the failure. In addition, the system maybe configured to provide an audible and/or visual alarm in response tothe failure and/or or provide other failure related information, such asa display of failures and status, associated messages send to the sender610, failure logging, responses to the failure message and/or otherresponses either visually, audibly, via logged information or in acombination of these mechanisms.

FIG. 9 illustrates details of an embodiment of a process workflow for aprocessor such as processor 810 as shown in FIG. 8. At stages 1-3,processor 810 maintains an idle state (with respect to messageprocessing) until a message 630 is received from modem 805. Theprocessor 810 then stores the incoming message and associates a“pending” state to the message. During the pending state, an outputindicator, such as a buzzer, light, etc., may be provided to alert anoperator 650 to receipt of the incoming message. In some embodiments, atimeout may be implemented to limit the duration of the output. Multipleincoming messages may be stacked in an incoming message queue in thepending state. Upon actuation of a pushbutton, such as pushbuttons 628,860, a process state may be associated with the incoming message. Inthis state, the output may be turned off and the incoming messageprinted or otherwise rendered to the operator 650. In addition, theincoming message phone number may be extracted and a confirmationmessage generated and sent to the original message sender 610. Processor810 may then return to an idle state to await receipt of the nextmessage and/or may execute other processing functions. In someembodiments, in the idle state additional functionality may be providedsuch as 1) a clear queue function to allow an operator 650 to clearpending queues. For example, in a typical embodiment in the idle stateeither no messages have yet been received or all pending messages havebeen acknowledged. In this state it may still be desirable to retrieveinformation regarding previously received and/or processed transactions.For example, in one embodiments if the pushbutton 860 is held down for apredefined time period (such as, for example, 10 seconds) one or moreold messages or previously processed messages (such as, for example, apredefined number of messages, such as 10 messages or a user definednumber of messages) may be retrieved. Other features may also beprovided, such as printing of a specified number of previousrequests/orders received as incoming text messages, and/or a list offailed orders may also be printed or displayed.

In addition, a failure state may be provided. In this state, a genericfailure SMS response may be generated and sent. Failure in this contextmay represent any of a number of system or operator failures. These mayinclude failure of an operator to actuate the pushbutton, a systemfailure, such as a CBU or printer failure (out of ink, out of paper,other printer malfunction, etc.) or other system failure (such as, forexample, failure of circuitry, voltage values, mechanical apparatusfailures, network or connectivity issues (GSM/GPRS network registrationissues, modem reception issues, etc.) and the like.

FIG. 10 describes one embodiment where a remote server location 1090sends and receives information to and from a customer 1010 and abusiness entity 1020, which both operate a computing device (e.g., ahandheld device, a computer) (not shown). The remote server location1090 includes a computing device 1091 capable of running software 1093.The remote server location 1090 also includes a database 1095 capable ofstoring information related to the customer 1010 (e.g., customer profileinformation, payment information, favorites, data indicating behavioraltrends in relation to transactions, data indicating historicaltransactions) and the business entity 1020 (e.g., data indicatingservices offered, data indicating locations,coupons/discounts/promotional information).

The remote server location 1090 may send electronic information (e.g., alist of services, a menu, a list of locations, coupons, informationrelated to real estate) to the customer 1010 after receiving a requestfrom the customer 1010 for that information, or in response to adifferent type of transaction between the customer 1010 and a businessentity 1020 (e.g., an order for goods, a request, a notification) or inresponse to other criteria (e.g., a recognized location of thecustomer's 1010 device using location-based recognition techniques).

The remote server location 1090 is capable of receiving electronicinformation (e.g., a list of services, a menu, a list of locations,coupons) from the business entity 1020. The remote server location 1090may use that electronic information to update similar information storedin a database on behalf of that business entity 1020. The remote serverlocation 1090 may also present all or a portion of that information tothe customer 1010.

The remote server location may also be configured to collect data andperform data mining operations in relation to collected data. In someembodiments, information is collected on a per transaction basis. Suchinformation may be stored with reference to a phone number, IP address,central business unit location, user device location, time of day, andother reference information useful for various statistical operations.

One of skill in the art will appreciate that the functionality describedabove in relation to the remote server location 1090 can be performed byalternative computing environments, including those at particularbusiness entities.

Additional embodiments pertain to systems and methods involving aprogrammable central business unit. In some embodiments, a businessentity (e.g., an employee, an employer, a manager) operates a computingdevice (e.g., a handheld device, computer) to send programminginstructions to the central business unit via a communication pathway(e.g., wireless telephone network including a browser and/or SMSmessages and/or voice-recognition commands, wired and wireless Internetnetworks including a Web portal, other communication pathways capable oftransmitting signals usable for programming a the central businessunit). The programming instructions include instructions that definevarious aspects of the central business unit's operation. In oneinstance, the instructions may dictate how a printer prints a message.In another instance, the instruction s may dictate whether and/or howthe central business unit acknowledges the receipt of electronicinformation from a remote device (e.g., a customer operating a handhelddevice or personal computer).

Certain embodiments pertain to methods. FIGS. 12A and 12B eachillustrate aspects of such business methods. Additional methods areillustrated in FIGS. 13-17. In accordance with FIG. 13, at least onembodiment of the present invention provides a system and method forallowing a business entity to program its central business unit 1325using any of several different communication devices 1315 (e.g.,multiple phones, computers, etc.). As shown in FIG. 13, a businessentity (e.g., an agent of the business entity) can change or customize aprogrammable feature within the central business unit 1325 by sending atext message 1390. The text message 1390 includes a ‘pin’ 1391 and‘command word’ 1393 that are both associated with the central businessunit's unique text phone number or IP address. (E.g., the text phonenumber can either be a standard ten digit phone number, short code (lessthan 10 digits) or an IP address). The test message 1390 also includesadditional information 1395. The process of sending the pin 1391 (in thecase of FIG. 13, a 4-digit pin) followed by the command word 1393 allowsauthorized agents of the business to reprogram the central business unit1325 while allowing non-authorized individuals (e.g., customers) to sendtheir text messages (e.g., to order some commercial item or service) tothe central business unit 1325. In accordance with FIG. 13, the 4-digitpin 1391 is used to grant the business entity access to any of severalfunctions that are represented in software capable of running within thecentral business unit 1325. The command word 1393 instructs the softwarehow to reconfigure the central business unit 1325.

The following examples illustrate how the pin 1391, command word 1393and additional information 1395 in the text message 1390 reconfigured aprogrammable function:

-   -   1234 name Joe's Bagels. The four digit pin activates the        programming software and tells the business unit to look for the        command word. The command word “name” then activates the        software to reprogram the name that appears on all printed text        messages and the name that is sent back to all customers in the        confirmation message.    -   1234 response Your order will be ready in ten minutes. Thank you        for visiting our restaurant. The password activates the command        word, “response” which reconfigures the response message all        customers receive when they text the business unit.    -   1234 order 1 The password activates the command word, “order”        which looks for “1” or “0”. If “1” is entered, the business unit        prints an order number on the printed ticket and sends the same        order number to the customer in the confirmation message.    -   1234 password 4321 The password activates the command word,        “password” which then changes the future password to “4321”.

One of skill in the art will appreciate other command words.

FIG. 14 illustrates a system and method for providing text-basedpromotions using “Keywords” that triggers a certain response to anoriginal text that contains the keyword. As an example, if a customer1405 wants to know what the Soups of the day are at a particularrestaurant, he/she can send a text message 1415 with the word “Soups” to858-XXX-XXXX (i.e., the text phone number for a central business unit1425). The central business unit 1425 recognizes “Soups” and returns aspecific message to the customer 1405 that describes the soups of theday. Soups (and other keywords) can be reconfigured from a cell phone aswell:

-   -   1234 soups “Today we have chicken tortilla soup, lobster bisque        and lentil soup. Have a great day!” The password activates the        command word “Soups” which tells the software to store the        following message into memory. Then anytime a customer starts        their text with Soups (no password), the custom soup response        message is sent back to the customer. Other keywords included,        specials, beers, wine, music, happy hour, events, etc.

Those skilled in the art can readily recognize that numerous variationsand substitutions may be made in the invention, its use and itsconfiguration to achieve substantially the same results as achieved bythe embodiments described herein. Accordingly, there is no intention tolimit the invention to the disclosed exemplary forms.

It is noted that in various embodiments the present invention may relateto processes such as are described or illustrated herein. Theseprocesses are typically implemented in one or more modules comprisingsystems as described herein, and such modules may include computersoftware stored on a computer readable medium including instructionsconfigured to be executed by one or more processors. It is further notedthat, while the processes described and illustrated herein may includeparticular steps or stages, it is apparent that other processesincluding fewer, more, or different stages than those described andshown are also within the spirit and scope of the present invention.Accordingly, the processes shown herein are provided for purposes ofillustration, not limitation.

As noted, some embodiments of the present invention may include computersoftware and/or computer hardware/software combinations configured toimplement one or more processes or functions associated with the presentinvention such as those described herein. These embodiments may be inthe form of modules implementing functionality in software and/orhardware software combinations. Embodiments may also take the form of acomputer storage product with a computer-readable medium having computercode thereon for performing various computer-implemented operations,such as operations related to functionality as describe herein. Themedia and computer code may be those specially designed and constructedfor the purposes of the present invention, or they may be of the kindwell known and available to those having skill in the computer softwarearts, or they may be a combination of both.

Examples of computer-readable media within the spirit and scope of thepresent invention include, but are not limited to: magnetic media suchas hard disks; optical media such as CD-ROMs, DVDs and holographicdevices; magneto-optical media; and hardware devices that are speciallyconfigured to store and execute program code, such as programmablemicrocontrollers, application-specific integrated circuits (“ASICs”),programmable logic devices (“PLDs”) and ROM and RAM devices. Examples ofcomputer code may include machine code, such as produced by a compiler,and files containing higher-level code that are executed by a computerusing an interpreter. Computer code may be comprised of one or moremodules executing a particular process or processes to provide usefulresults, and the modules may communicate with one another via meansknown in the art. For example, some embodiments of the invention may beimplemented using assembly language, Java, C, C#, C++, or otherprogramming languages and software development tools as are known in theart. Other embodiments of the invention may be implemented in hardwiredcircuitry in place of, or in combination with, machine-executablesoftware instructions.

The foregoing description, for purposes of explanation, used specificnomenclature to provide a thorough understanding of the invention.However, it will be apparent to one skilled in the art that specificdetails are not required in order to practice the invention. Thus, theforegoing descriptions of specific embodiments of the invention arepresented for purposes of illustration and description. They are notintended to be exhaustive or to limit the invention to the precise formsdisclosed; obviously, many modifications and variations are possible inview of the above teachings. The embodiments were chosen and describedin order to best explain the principles of the invention and itspractical applications, they thereby enable others skilled in the art tobest utilize the invention and various embodiments with variousmodifications as are suited to the particular use contemplated.

What is claimed is:
 1. A method for processing electronic information,comprising: receiving, from a wireless device associated with a firstuser, at least a portion of a first message; storing, in a receiptqueue, the first message; actuating, in response to the receipt of thefirst message, an output indicator; receiving, in response to the outputindicator, an operator input; and sending, in response to the receivingan operator input, at least a portion of a second message to the firstuser.
 2. The method of claim 1, further comprising: printing, inresponse to receiving said operator input, at least a portion of thecontent of the first message.
 3. The method of claim 1, wherein saidfirst message is an SMS message.
 4. The method of claim 1, wherein saidoutput indicator comprises an audible indicator.
 5. The method of claim1, wherein said output indicator comprises a visual indicator.
 6. Themethod of claim 1, wherein said operator input is received at apushbutton.
 7. The method of claim 1, wherein said second message is aSMS message that includes a confirmation of receipt of said firstmessage.
 8. The method of claim 1, further comprising receiving, from acomputing device, a programming instruction.
 9. The method of claim 8,wherein the programming instruction alters at least one step of themethod for processing electronic information.
 10. The method of claim 3,further comprising: sending information to a remote server location,wherein said information includes at least a portion of the firstmessage.
 11. The method of claim 1, wherein the receiving, from awireless device associated with a first user, a first message,comprises: receiving, from a remote server location, at least a portionof the first message.
 12. A system for processing electronicinformation, comprising: a processing module including a processor and amemory; a modem communicatively coupled to the processing module, saidmodem disposed to receive a first message from a first user and providethe first message to the processing module; an output indicator modulecoupled to the processing module, said output indicator moduleconfigured to provide an output indication in response to receipt of thefirst message; an input module coupled to the processor, said inputmodule configured to receive an input from an operator in response tothe output indication; a printer module coupled to the processor, saidprinter module disposed to print, in response to receiving an indicationof said input from an operator, at least a portion of the content of thefirst message.; and a machine readable medium coupled to the processingmodule, said medium including instructions for execution on theprocessor to: initiate providing the output indication on the outputindicator module in response to receipt of the first message; receivethe input from an operator; and generate, in response to said receivingthe input from an operator, a second message, said second messagegenerated for transmission to the first user.
 13. The system of claim11, wherein said first message is an SMS message, and said secondmessage is an SMS message that includes a confirmation of receipt ofsaid first message.
 14. The system of claim 12, wherein said outputindicator comprises an audible indicator or a visual indicator, and saidoperator input is received at a pushbutton.
 15. The system of claim 12,wherein said modem is further disposed to receive a third message from asecond user, said third message including one or more programminginstructions for altering the instructions for execution on theprocessor.
 16. The system of claim 12, further comprising: an Internetconnection disposed to send or receive information to or from a remoteserver location.
 17. A computer readable medium configured for storingprocessor executable instructions for: receiving, from a wireless deviceassociated with a first user, a first text message; storing the firsttext message in a data storage element; and initiating transmission of asecond text message to the first user.
 18. The computer readable mediumof claim 17, further configured for storing processor executableinstructions for: sending or receiving information to or from a remoteserver location.
 19. The computer readable medium of claim 17, whereinthe first text message includes a pin, command word and additionalinformation, and wherein the computer readable medium is furtherconfigured for storing addition processor executable instructions foraltering the executable instructions based on the first text message.